Shipping policy
Orvenacare Shipping Policy
At Orvenacare, we are committed to shipping your orders quickly and safely. Below you'll find everything you need to know about our shipping process and how we handle issues.
📦 Order Processing
All orders are typically processed and shipped within 1-3 business days. While we strive for same-day shipping, processing times may vary during high volume periods and holidays. All orders ship from our warehouse in Ontario, California (CA 91761).
🚚 Shipping Methods & Rates (Domestic U.S.)
Carriers: USPS and UPS
- Economy Shipping (5-8 business days): $3.5 for orders under 5 lbs; $19.90 for orders over 5 lbs
- Expedited Shipping (UPS / USPS Priority Mail & Priority Mail Express): Calculated at checkout based on weight, destination, and service speed
📍 Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address due to customer error. If you notice a mistake, contact us immediately at jarrett@orvenacare.com — we will do our best to help, but cannot guarantee a replacement or refund in these cases.
🔗 Chain of Custody & Carrier Responsibility
Once your package has been scanned by the carrier and leaves our warehouse, responsibility transfers to the shipping carrier. This includes:
- Carrier-caused delays
- Packages marked "Delivered" but not received
- Packages lost or misrouted in transit
If your package is lost or delayed, please first contact the carrier (USPS / UPS) with your tracking number to open an investigation, then reach out to us and we will do our best to assist.
📧 Tracking Information
You will receive an automated email with tracking details once your order ships. Please note that tracking information may take up to 24 hours to update in the carrier's system. If you don't receive a tracking email or your tracking isn't updating, contact us at jarrett@orvenacare.com.
⏰ Unexpected Delays
External factors such as holidays, severe weather, or carrier disruptions may extend delivery times. If your order is taking longer than expected, please reach out — we'll work with you to resolve the issue.
❓ FAQ
Q: My tracking number isn't working — what should I do? A: This can happen when the carrier's system hasn't updated yet. Please wait a few hours and try again. If it still isn't working, email us at jarrett@orvenacare.com and we'll help right away.
Q: My order hasn't arrived — can you help? A: Absolutely! Please email us at jarrett@orvenacare.com with your order number and we'll investigate and resolve the issue as quickly as possible.
📬 Contact Us
Orvenacare
950 S Wanamaker Ave Ontario, CA 91761
Email: jarrett@orvenacare.com